Meet Lisa Marlow
Results-driven strategy & operations executive with 25 years of demonstrated success!
A proven track record of developing and executing innovative strategies to streamline operations, eclipse competitors, increase profitability, grow customer base, shape workplace culture, and deliver high value services and unparalleled customer experiences.
MISSION. VISION. VALUES. STRATEGIES. OBJECTIVES. INITIATIVES. Metrics.
Versatile professional
with a proven ability to deliver results
across industries
Strategy
Defined Strategic Direction:
Crafted mission and vision statements and established 3P strategic framework, creating organizational alignment and clarity.
Established Accountability:
Redesigned the performance review process, moving from anniversary to a focal date, aligning employee evaluations with corporate goals and creating a culture of continuous feedback.
Aligned Incentive pay to KPIs, enhancing accountability. leading to an 8% increase in the number of employees wuth clear understanding of the company vision and expectatiions.
Innovation
Transformed Culture:
Prioritized employee well-being, by initiating an employee recognition program, mentoring initiative, health and wellness programs, and development plans elevating "Company Culture" to one of the top-ranked areas of workplace satisfaction.
Cultivated Trust:
Increased employee/leader communication with skip-level meetings and executive-led focus groups.
Drove the organization’s Best and Brightest survey score for “Communication” to 83%, making it one of the staff's top three most appreciated categories.
Execution
Improved Experience:
Decreased client churn rate from 5% to 1% in 12 months.
Streamlined client offerings, outsourced repetitive tasks, and standardized processes to improve service quality and timeliness.
Surpassed customer expectations by implementing a strategic communications plan rooted in personalized messaging and proactive outreach, fostering a culture of active listening and continuous feedback.
Drove the Top Workplaces Employee Engagement survey scores 7 points to 88.4% and survey participation from 74% to 85%.
Growth
Expanded Customer Base:
Increased market share from 14% to 19%.
Executed strategic plans to expand capacity and improve convenience and access, exceeding customer expectations.
- $90M new patient tower/ER
- $9M surgery center
- $80M free-standing medical center
- $95M provider network
Operations
Excellence
Improved Efficiency:
Executed M&A strategy:
- Leveraged synergies
- Optimized processes
- Reduced cost
- Expanded provider base by 40%
- Drove network integrity to 80%
Revenue
Enhancement
Increased Revenue:
Drove strategic growth to improve operating margin 5%:
- Expanded services to untapped geographies
- Implemented innovative wellness programs
- Targeted a more diverse cultural population
- Executed digital marketing campaign to convert leads to surgical patients
Reduced Costs:
Led divestiture due diligence to eliminate redundancies in excess of $1M.
Leadership
Provided Team Leadership:
Operations executive - Oncology
Business operations leader:
- Strategic forecasting, budgeting, marketing, and human resources
People leader:
- Cross-functional team of 25: clinical staff & providers
- Fostered collaboration, communication, and shared decision-making by implementing multidisciplinary conferences.
Process improvement leader:
- Implemented a navigation program, rapid diagnostic protocols, and same-day results, significantly reducing the time from diagnosis to treatment
Skills
COMMUNICATION
PROBLEM SOLVING
ADAPTABILITY
TEAMWORK
CRITICAL THINKING
DECISION MAKING
EMOTIONAL INTELLIGENCE
PROJECT MANAGEMENT
COLLABORATION
NETWORKING
Lisa Marlow
The knowledge, expertise, and experience to achieve success
Together, we will navigate business complexities and an increasingly competitive landscape and unlock new opportunities for growth.
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