Meet Lisa Marlow
Transformational strategy and operations executive with 20+ years of experience turning vision into value.
A visionary catalyst for change, guiding organizations through complexity to scalable solutions and sustainable growth.
Collaborative leader who unites diverse perspectives, fosters alignment, and motivates teams to transform ideas into impact.
Versatile professional
with a proven ability to deliver results
across industries
Strategy
Defined Strategic Direction:
Set organizational vision and strategic framework:
Anchored in the People–Process–Purpose model to deliver mission-driven outcomes.
Established Accountability:
Increased productivity 10% through strategic vision, clear frameworks, and aligned team goals:
- Selected, implemented, and trained 200 staff on Workday, a performance management system.
- Improved accountability and performance tracking, creating a high-performance culture.
- Enhanced goal clarity by 10% by aligning cross-functional teams around key strategic priorities.
Innovation
Transformed Culture:
Elevated Company Culture to a top-ranked area of workplace satisfaction on the Best and Brightest survey:
- Created and launched an internal social media platform to strengthen employee collaboration and teamwork.
- Prioritized employee well-being: Initiated a recognition program, mentoring initiatives, wellness offerings, and growth and development plans.
Cultivated Trust:
Boosted employee engagement to 88% by fostering a culture of trust and transparency:
- Introduced executive-led focus groups and C-suite-sponsored social events to boost leader visibility, openness and communication.
Execution
Improved Experience:
Drove 15% revenue growth by designing and delivering a differentiated customer experience:
- Cut client turnover from 5% to 1% by deploying PrismHR, a scalable platform that boosted efficiency and effectiveness.
- Achieved a 4.8/5 new client satisfaction score by standardizing discovery, streamlining onboarding, and ensuring seamless handoffs from sales to implementation.
Growth
Expanded Customer Base:
Increased market share from 14% to 19%.
Executed strategic plans to expand capacity and improve convenience and access, exceeding customer expectations.
- $90M new patient tower/ER
- $9M surgery center
- $80M free-standing medical center
- $95M provider network
Operational
Excellence
Improved Efficiency:
Executed M&A strategy:
- Leveraged synergies
- Optimized processes
- Reduced cost
- Expanded provider base by 40%
- Drove network integrity to 80%
Revenue
Enhancement
Increased Revenue:
Drove strategic growth to improve operating margin 5%:
- Expanded services to untapped geographies
- Implemented innovative wellness programs
- Grew medical group by 40%
Reduced Costs:
Generated $1M+ in savings and revenue applying Lean Six Sigma methodologies to optimize operations:
- Cut orthopedic supply spend through standardization, inventory controls, and optimizing distribution.
- Reduced insurance denials 5% through a uniform referral and scheduling process for high-end imaging services.
- Achieved 12% reduction in benefits spend, restructuring coverage tiers while maintaining access to high quality care.
Leadership
Provided Team Leadership:
Managed a $60M P&L and cross-functional team of 50, increasing patient panel by 10%:
- Implemented procedures to decrease insurance denials 13%.
- Reduced diagnosis-to-treatment time 5 days.
- Established multidisciplinary care team meetings to meet COC accreditation standards, fostering collaboration and evidence-based treatment planning.
Skills
Change enablement
Data storytelling
KPI-driven decision making
Project management
Client relationships
Technology adoption
Executive presence
Delegation & empowerment
Cultural transformation
Talent development
Lisa Marlow
The knowledge, expertise, and experience to achieve success
Together, we will navigate business complexities and an increasingly competitive landscape and unlock new opportunities for scalable growth.